Frequently Asked Questions
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We’re located at: 812 N Robinson St, Richmond, VA 23220 in between Grace and Broad Streets.
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There is generally parking right out front, across the street from the salon. (The city does not enforce the two hour limit.) There’s also lots of parking on Grace Street which is our nearest cross street.
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All of our haircuts are custom-tailored to our clients. In order to work with each individual client’s needs, we manage our appointment requests via text or DM. Head to our Booking Page for all the info!
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All of the hair!! We love all textures although our skill set differs from stylist to stylist. We do not offer all chemical or styling services. We would love to consult or refer you to someone if we are not the best fit for you.
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Most likely. But we like to know more before we can promise you the stars. Plan to come in for a consultation before booking to ensure proper timing/price quote and suitability.
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We are considerate to the needs of the individual in our chair. We are happy to mask up at the client’s request. We also expect that all patrons will respect others, in the building, and reschedule when you may spread infectious illness.
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Generally we do not. But our newest stylist, Sophie, is building her clientele and would love for you to sit in her chair. Just reach out via DM
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We require 24-hours notice for cancellations. If this policy is not respected, we will need you to pay 50% of your service cost to rebook.
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Yes! You can purchase an e-gift card for use with Sophie or Kate here.
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WE DON'T ALWAYS CARRY RETAIL PRODUCTS IN THE SALON. IT IS EXPENSIVE FOR A SMALL BUSINESS AND WE PREFER TO USE OUR AFFILIATE LINKS FOR PURCHASE. YOU GET ACCESS TO GREAT PRODUCTS AND WE GET A SMALL COMMISSION FOR RECOMMENDING THEM TO YOU. SEE OUR PRODUCT RECOMMENDATIONS LINK.
INNER SENSE
ORGANIC BEAUTY
Innersense is a simple, high-performance wellness system that restores the highest health and harmony of your hair—from scalp to root. No trends or gimmicks, just transparent and effective formulas, made by people who know and love hair, that promise to give you good hair today, and even better hair tomorrow. http://shrsl.com/2msxq-1jzx-lysq
HAIRSTORY
On our minds at all times: the health of your hair, your scalp and our planet. We developed New Wash as a detergent-free replacement for shampoo and conditioner that nourishes hair and uses less water. We also pioneered the use of refill pouches to reduce plastic waste and continue to lead the industry with sustainable practices and packaging. https://bit.ly/3OGWsB1
CULT AND KING
This isn’t just about making the best hair and shave products in the world; this is about a new movement of positive, disruptive change. https://cultandking.com/ref/hungryheartrva/